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SERVICE
SCALE
  General
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Very Poor
Poor
Good
Very Good
1. Courtesy & Friendliness
2. Responsiveness
3. Accuracy
4. Efficiency
5. Knowledge
6. Timeliness
7. Transparency
8. Accuracy of Invoices
9. Promptness in delivery documents
10. Overall Satisfaction with Zahara Travel
                       
  Travel Associate                    
1. Courtesy & Friendliness
2. Promptness in returning your calls
3. Accessibility during & after office hours
4. Product Knowledge
5. Promptness in quoting prices/rates
6. Understanding your requirement
7. Flexibility
8. Information on special deals
9. Proactive to recommend options
                       
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